Credit guide
Credit guide.
Who you are dealing with, how she is paid, and where to turn if something goes wrong.
Who we are
LuLu Avenue Pty Ltd trading as Mac & Co Lending. ABN 14 664 435 198. ACN 664 435 198. Renaee McSwan is Credit Representative 564675, authorised under Australian Credit Licence 405961. Mac & Co Lending is a full member of the Finance Brokers Association of Australia (FBAA).
Contact: 0403 988 325, renaee@macandcolending.com, Cairns, Queensland.
What we do
We provide credit assistance: assessing your situation, suggesting loan options from our panel of lenders, and helping you apply. Before suggesting any loan we assess whether it is not unsuitable for you, based on your requirements, objectives and financial situation. You will receive a copy of that assessment on request.
Our lender panel
We source loans from a panel of banks and other lenders. A list of the lenders we most commonly recommend is available on request. [REPLACE: list of top lenders by business volume, updated annually]
How we are paid
For most loans, the lender pays us a commission after settlement, made up of an upfront amount and an ongoing trail. Commission rates vary between lenders and will be disclosed to you in your credit proposal before you accept any loan. In most cases you pay us nothing directly. If a fee for our service ever applies, it will be set out in writing and agreed with you before any work begins.
Referrals
If a third party referred you to us, or we refer you to one, any referral arrangement and payment will be disclosed to you. [REPLACE: current referral arrangements, if any]
If something goes wrong
Tell us first. Contact Renaee on 0403 988 325 or renaee@macandcolending.com and we will work to resolve your concern quickly through our internal dispute resolution process. If you are not satisfied with the outcome, you can take your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme, at afca.org.au. We are a member of AFCA. [REPLACE: AFCA membership number]
Documents you will receive
Along with this guide, expect a privacy consent, a credit quote if fees apply, and a credit proposal disclosing commissions before you commit to any loan.